{"id":678,"date":"2011-06-08T12:59:45","date_gmt":"2011-06-08T12:59:45","guid":{"rendered":"http:\/\/svavlet4.se\/?page_id=678"},"modified":"2026-03-18T18:23:06","modified_gmt":"2026-03-18T16:23:06","slug":"felanmalan","status":"publish","type":"page","link":"https:\/\/svavlet4.se\/?page_id=678","title":{"rendered":"Felanm\u00e4lan"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/svavlet4.se\/wp-content\/arkiv\/BrfSvavlet4_2011_03-2500.png” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

S\u00e5 g\u00f6r du en felanm\u00e4lan<\/h1>\n

Vi hoppas du trivs i din bostad. Men skulle det vara n\u00e5got som \u00e4r fel i din bostad kan du g\u00f6ra en felanm\u00e4lan. H\u00e4r nedan ser du hur ett s\u00e5dant \u00e4rende g\u00e5r till. Vi har sammanst\u00e4llt hur ett felanm\u00e4lnings\u00e4rende mellan hyresg\u00e4st\/ bostadsr\u00e4ttsmedlem,K&B F\u00f6rvaltning AB och underentrepren\u00f6rer g\u00e5r till<\/strong><\/p>\n

Anm\u00e4l felet<\/h3>\n

Anm\u00e4lan sker i 1:a hand via inloggning till kundportalen fr\u00e5n hemsidan www.kbforvaltning.se. Inloggningsuppgifter f\u00e5r ni fr\u00e5n K&B F\u00f6rvaltning vid f\u00f6rfr\u00e5gan. Anm\u00e4lan kan ocks\u00e5 utf\u00f6ras via felanm\u00e4lan telefon 031- 46 22 40 eller mail : felanmalan@kbforvaltning.se<\/a><\/p>\n

Serviceorder<\/h3>\n

N\u00e4r \u00e4rendet mottagits, skapas en serviceorder med ett ordernummer upp. \u00c4rendet kan f\u00f6ljas p\u00e5 kundwebben. En bekr\u00e4ftelse p\u00e5 serviceorden och serviceordernumret ska skickas till hyresg\u00e4sten\/bostadsr\u00e4ttsmedlemmen.<\/p>\n

\u00c5terkoppling<\/h3>\n

Du blir kontaktad av F\u00f6rvaltaren inom sju arbetsdagar fr\u00e5n det att du anm\u00e4lt felet hos deras kundtj\u00e4nst eller kundportalen. D\u00e5 kommer ni tilldelas en tid n\u00e4r fastighetssk\u00f6taren\/f\u00f6rvaltaren kommer ut f\u00f6r att kontrollera det fel som ni felanm\u00e4lt. Ni m\u00e5ste inte vara hemma denna tid utan kan l\u00e4mna nyckeln till granne eller l\u00e4mna \u00f6ver den till personal fr\u00e5n K&B F\u00f6rvaltning dagarna innan bes\u00f6ket, enl. \u00f6verenskommelse med fastighetssk\u00f6tare\/ tekniker.Akuta fel hanteras enligt rutin f\u00f6r akuta fel.<\/p>\n

\u00c5tg\u00e4rder<\/h3>\n

Enklare fel kan \u00e5tg\u00e4rdas av fastighetssk\u00f6taren\/ tekniker direkt p\u00e5 plats.Bed\u00f6ms det vara ett garantifel skickas \u00e4rendet vidare till ber\u00f6rd leverant\u00f6r och ni kommer bli kontaktade av dom. Akuta fel hanteras enligt rutin f\u00f6r akuta fel.NI som hyresg\u00e4st, bostadsr\u00e4ttsmedlem och lokalhyresg\u00e4st \u00e4r skyldiga att ge fastighets\u00e4garen\/ styrelsen tilltr\u00e4de till er bostad och lokal vid akuta vattenskador, misstanke och f\u00f6rekomst av skadedjur och \u00f6vriga akuta skador.Har ni bokat en tid, bes\u00f6k f\u00f6r felanm\u00e4lan med K&B F\u00f6rvaltning AB, fastighets\u00e4gare\/ styrelsen eller underentrepren\u00f6r till dessa och ej \u00f6ppnareller ger tilltr\u00e4de, kommer ni bli debiterade kostnader kring uteblivet bes\u00f6k och utl\u00e4gg f\u00f6r entrepren\u00f6ren. Vid avbokningar beh\u00f6ver ni kontakta K&B F\u00f6rvaltning i god tid, senast en dag f\u00f6re inplanerat bes\u00f6k. Vid sjukdom eller f\u00f6rkylningssymptom, avboka bes\u00f6ket fortast m\u00f6jligt altn. uppge detta vid d\u00f6rren. Om fastighetssk\u00f6taren\/ teknikern ej kan \u00e5tg\u00e4rda felet direkt s\u00e5 bokas ny tid in mellan er och n\u00e5gon av v\u00e5ra underentrepren\u00f6rer altn. om det \u00e4r garantifel. Fastighets\u00e4gare\/ styrelsen kan beh\u00f6va ta beslut f\u00f6re \u00e5tg\u00e4rd utf\u00f6rs, oavsett typen av felanm\u00e4lan. K&B F\u00f6rvaltning AB utf\u00f6r arbeten efter styrelsens beslut.<\/p>\n

Uppf\u00f6ljning<\/h3>\n

N\u00e4r felet \u00e5tg\u00e4rdats uppdateras felanm\u00e4lan i kundportalen och \u00e4rendet avslutas. D\u00e4r kan du se i texten vad som utf\u00f6rts eller om fler \u00e5tg\u00e4rder \u00e4r inplanerade. K&B F\u00f6rvaltning kontaktar endast dig efter\u00e5t vid st\u00f6rre fel eller vid hantering av akuta fel som p\u00e5verkar hela fastighetsbyggnaden du bor i.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” custom_padding=”||56px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||-72px|||” global_colors_info=”{}”]<\/p>\n

F\u00f6r felanm\u00e4lan s\u00e5 mailar medlemmar sina uppgifter
(namn, adress, tel nr, lgh-nr) till:
<\/span><\/strong><\/h1>\n

felanmalan@kbforvaltning.se<\/b><\/span><\/strong><\/a><\/h1>\n

F\u00f6r felanm\u00e4lan och service\u00e5tg\u00e4rder ring: tel: 031-462 240, 07:00 – 16:00, efter 16.00 kontaktas jouren.<\/strong><\/p>\n

<\/b><\/span><\/strong><\/p>\n

D\u00e5 skickar vi ut inlogguppgifter till kundportalen, d\u00e4r de kan utf\u00f6ra felanm\u00e4lan digitalt.

https:\/\/portal.kbforvaltning.se<\/a><\/span><\/h2>\n

 <\/p>\n

<\/b><\/span><\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

S\u00e5 g\u00f6r du en felanm\u00e4lan<\/strong><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Vi hoppas du trivs i din bostad. <\/strong><\/p>\n

Skulle det vara n\u00e5got som \u00e4r fel i din bostad kan du g\u00f6ra en felanm\u00e4lan. Nedan ser du hur ett s\u00e5dant \u00e4rende g\u00e5r till. Vi har sammanst\u00e4llt hur ett \u00e4rende mellan hyresg\u00e4st\/bostadsr\u00e4tt, K&B F\u00f6rvaltning AB och underentrepren\u00f6rer g\u00e5r till.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

1: Anm\u00e4l felet<\/strong><\/p>\n

Anm\u00e4lan sker i 1:a hand via inloggning till kundportalen fr\u00e5n hemsidan www.kbforvaltning.se direktl\u00e4nk : https:\/\/portal.kbforvaltning.se Inloggningsuppgifter f\u00e5r ni fr\u00e5n K&B F\u00f6rvaltning genom att maila oss f\u00f6rfr\u00e5gan p\u00e5 felanmalan@kbforvaltning.se Anm\u00e4lan kan i 2:a hand, vid akuta \u00e4renden, utf\u00f6ras via felanm\u00e4lan telefon 031- 46 22 40.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

2: Serviceorder <\/strong><\/p>\n

N\u00e4r \u00e4rendet mottagits, skapas en serviceorder. \u00c4rendet kan f\u00f6ljas p\u00e5 kundportalen. En bekr\u00e4ftelse p\u00e5 \u00e4rendet och ett \u00e4rendenummer skickas till hyresg\u00e4sten\/bostadsr\u00e4ttsmedlemmar.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

3: \u00c5terkoppling <\/strong><\/p>\n

Du blir kontaktad av f\u00f6rvaltaren inom sju arbetsdagar fr\u00e5n det att du anm\u00e4lt felet hos kundtj\u00e4nst eller kundportalen. Ni tilldelas en tid n\u00e4r fastighetssk\u00f6taren\/f\u00f6rvaltaren kommer ut f\u00f6r att kontrollera det fel som ni felanm\u00e4lt. Ni m\u00e5ste inte vara hemma denna tid utan kan l\u00e4mna nyckeln till granne eller l\u00e4mna \u00f6ver den till personal fr\u00e5n K&B F\u00f6rvaltning dagarna innan bes\u00f6ket, enl. \u00f6verenskommelse med fastighetssk\u00f6tare\/tekniker.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” link_option_url=”https:\/\/www.rentokil.com\/se\/” link_option_url_new_window=”on” global_colors_info=”{}”]<\/p>\n

Fastighetsjour tel: 08-657 77 22<\/h2>\n

Vid akut skada eller liknande under icke kontorstid, skall den omg\u00e5ende anm\u00e4las till f\u00f6rvaltningens fastighetsjour. Jouren har \u00f6ppet alla vardagar emellan 16:00 – 07:00 samt helger.<\/p>\n

Hissjour tel: 08 – 564 350 10<\/h2>\n

Vid akut behov av hissreparat\u00f6r skall ni ringa till jouren.
Hissjouren har \u00f6ppet dygnet runt.
Mindre hissfel skall dock alltid anm\u00e4las till felanm\u00e4lan<\/strong><\/p>\n

St\u00f6rningsjour tel: 010-210 90 00<\/h2>\n

Vid akut behov av st\u00f6rningsjour skall ni ringa till Avarn.
St\u00f6rningsjouren har \u00f6ppet dygnet runt.<\/p>\n

Har du problem med skadedjur?<\/h2>\n

Kontakta Rentokil n\u00e4r du beh\u00f6ver hj\u00e4lp med sanering av olika skadedjur eller om du har fr\u00e5gor kring skadedjursbek\u00e4mpning. Mer om skadedjur.<\/a><\/p>\n

V\u00e5rt f\u00f6rs\u00e4kringsbolag \u00e4r Mer om f\u00f6rs\u00e4kringsbolaget.<\/a><\/span><\/em><\/strong><\/p>\n

Rentokil<\/a><\/p>\n

N\u00e4r en medlem har p\u00e5tr\u00e4ffat skadedjur i bostads utrymmet s\u00e5 kan de ringa in direkt till oss p\u00e5 0771-122 300. Medlem kan d\u00e5 uppge att de bor via en brf som heter BRF Svavlet 4 med organisationsnumret\u00a0769621-1445. Vi kommer d\u00e5 att g\u00e5 igenom viktig information kring medlemmen s\u00e5 att vi kan vidta \u00e5tg\u00e4rder om det ing\u00e5r i villkoren.<\/p>\n

Man kan g\u00e5 in p\u00e5 v\u00e5ran hemsidan och fylla i ett formul\u00e4r, eller ringa in till oss p\u00e5 0771-122 300 f\u00f6r kontakt.<\/p>\n

 <\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n

Vid felanm\u00e4lan till Bredband2 (A3)<\/h2>\n

Kundservice<\/strong>
Telefon 0770 811 000
Vardagar: 08:00-16:00<\/p>\n

helpdesk@bredband2.se<\/a><\/p>\n

Teknisk support
<\/strong>Telefon 0770 811 000
<\/strong>Vardagar: 08:00-16:00<\/p>\n

helpdesk@bredband2.se<\/a><\/p>\n

Vid kontakt med Bredband2 (A3) Brf Svavlet 4 (A3 kundnr. 99003447)<\/strong><\/p>\n

MacID, finns p\u00e5 din router fr\u00e5n underleverant\u00f6ren.<\/strong><\/p>\n

Samt lghnr och skatteverketsnr.<\/strong><\/p>\n

Har du allt detta n\u00e4r du felanm\u00e4ler s\u00e5 g\u00e5r allt mycket smidigare.\u00a0<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

ENDAST RCO-Tag, k\u00e4llarnyckel samt barnvagnsnyckel<\/strong><\/h2>\n

Felanm\u00e4lan av nyckelbrickor mottages via kontaktformul\u00e4ret nedan eller bes\u00f6k omr\u00e5deskontoret.<\/p>\n

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Fyll i kontaktformul\u00e4ret om du vill f\u00e5 kontakt med styrelsen.<\/p>\n

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S\u00e5 g\u00f6r du en felanm\u00e4lan Vi hoppas du trivs i din bostad. Men skulle det vara n\u00e5got som \u00e4r fel i din bostad kan du g\u00f6ra en felanm\u00e4lan. H\u00e4r nedan ser du hur ett s\u00e5dant \u00e4rende g\u00e5r till. Vi har sammanst\u00e4llt hur ett felanm\u00e4lnings\u00e4rende mellan hyresg\u00e4st\/ bostadsr\u00e4ttsmedlem,K&B F\u00f6rvaltning AB och underentrepren\u00f6rer g\u00e5r till Anm\u00e4l felet […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

Felanm\u00e4lan tel: 0771-722\u00a0722<\/h2>\r\n0771-722\u00a0722\r\nHelgfria vardagar,\r\nkl. 07:00 - 21:00\r\nMan kan \u00e4ven g\u00f6ra felanm\u00e4lan via hemsidan www.sbc.se<\/a> eller s\u00e5 kan man kontakta kundtj\u00e4nst via mail kundtjanst@sbc.se<\/a>.\r\n

Fastighetsjour tel: 08 - 18 70 00<\/h2>\r\nVid akut skada eller liknande under icke kontorstid, skall den omg\u00e5ende anm\u00e4las till f\u00f6rvaltningens fastighetsjour. Jouren har \u00f6ppet alla vardagar emellan 16:00 - 07:00 samt helger.\r\n

Hissjour tel: 08 - 564 350 10<\/h2>\r\nVid akut behov av hissreparat\u00f6r skall ni ringa till I.T.K Hiss AB.\r\nHissjouren har \u00f6ppet dygnet runt.\u00a0Mindre hissfel skall dock alltid anm\u00e4las till SBC\u00a0felanm\u00e4lan<\/strong>\r\n

St\u00f6rningsjour tel: 08 - 551 175 59<\/h2>\r\nVid akut behov av st\u00f6rningsjour skall ni ringa till Bevakningsassistans AB\r\nSt\u00f6rningsjouren har \u00f6ppet dygnet runt.\r\n

Har du problem med skadedjur?<\/h2>\r\nKontakta Normor n\u00e4r du beh\u00f6ver hj\u00e4lp med sanering av olika skadedjur eller om du har fr\u00e5gor kring skadedjursbek\u00e4mpning.\r\n\r\nV\u00e5rt f\u00f6rs\u00e4kringsbolag \u00e4r\u00a0Trygg Hansa<\/span><\/em><\/strong>\r\n\r\nhttps:\/\/www.trygghansa.se\/<\/a>\r\n\r\nNomor<\/strong>\r\n\r\n0771-122 300\r\nwww.nomor.se<\/a>\r\n

Felanm\u00e4lan\u00a0felparkerade bilar<\/h2>\r\nStockholms stads felanm\u00e4lan p\u00e5 Trafik Stockholm tar emot felanm\u00e4lningar som r\u00f6r gator, parker och torg. Du f\u00e5r inte n\u00e5got svarsmejl, men alla felanm\u00e4lningar skickas omedelbart till stadens entrepren\u00f6rer. Fel som utg\u00f6r fara eller risk f\u00f6r olycksfall \u00e5tg\u00e4rdas omedelbart.\r\n\r\nDu kan felanm\u00e4la felparkerade bilar p\u00e5 v\u00e5r gata, inte v\u00e5r parkering.<\/strong>\r\n\r\nL\u00e4nk till\u00a0felanm\u00e4lan.<\/a>\r\n\r\nOmr\u00e5de Nord som best\u00e5r av stadsdelarna Kungsholmen, Norrmalm, \u00d6stermalm, Bromma, H\u00e4sselby-V\u00e4llingby, Rinkeby-Kista, Sp\u00e5nga-Tensta \u00f6vervakas av Securitas Sverige AB.\r\n\r\nKontaktuppgifter:<\/strong>\r\n\r\nBes\u00f6ksadress: Lindhagensplan 70\r\nTelefon: 0771-50 26 80\r\nFax: 010-470 24 48\r\nE-post: parkeringsavdelningen.stockholm@securitas.se\r\n\r\nPostadress:<\/strong>\r\n\r\nSecuritas Sverige AB\r\nServices Parkering Stockholm\r\nBox 12516\r\n102 29 Stockholm","_et_gb_content_width":"","footnotes":""},"class_list":["post-678","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/svavlet4.se\/index.php?rest_route=\/wp\/v2\/pages\/678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/svavlet4.se\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/svavlet4.se\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/svavlet4.se\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/svavlet4.se\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=678"}],"version-history":[{"count":40,"href":"https:\/\/svavlet4.se\/index.php?rest_route=\/wp\/v2\/pages\/678\/revisions"}],"predecessor-version":[{"id":4312,"href":"https:\/\/svavlet4.se\/index.php?rest_route=\/wp\/v2\/pages\/678\/revisions\/4312"}],"wp:attachment":[{"href":"https:\/\/svavlet4.se\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}